Troubleshooting
| Audio Settings: C2Call GmbH Certificate: Call quality issues: |
Guide / Audio Set - Up
Please note the following instructions to use FriendCaller optimally:
Where can I find the Audio settings?
Click on the Start button and select Control Panel in the Start menu
The window Control Panel will appear.
In the window Control Panel, look for the section Hardware and Sound and click on it.
The window Sound, Speech, and Audio Devices will appear.
Look for the item Sounds and Audio Devices and click on it.
How do I change the playback options?
Open the window Sounds and Audio Devices and select the Audio tab.
Select the used device from the drop down menu in the Sound Playback section
Click on the button „Volume...“ below the drop down menu.
The window Volume Control will appear.
Open the Options Menu and click on Properties.
The window Properties will appear.
Look for the “Show the following volume controls” section to make sure that all boxes are checked.
Note: Ensure that the Microphone volume controllers for playback are muted. All other volume controllers should be activated.
Click on the button „OK“
Open the Options menu and click on Exit
How do I change the recording options?
Select the used device from the drop down menu in the Sound Recording section.
Click on the button „Volume“ below the drop down menu.
The window Recording Control will appear.
The window Recording Control will appear.
Open the Options Menu and click on Properties.
The window Properties will appear.
Look for the Show the following volume controls section make sure that all boxes are checked.
Note: Ensure that the Microphone volume controllers for playback are checked.
Click on the button „OK“
Open the Options menu and click on Advanced Controls.
Click on the button „Advanced“ under the Microphone volume controller.
The window Advanced Controls for Microphone will appear.
Make sure that the Microphone Boost option is checked in the section Other Controls.
Click on the button „Close“
Open the Options menu and click on Exit
How do I check the Sound preferences?
To check your Sound preferences, please make a test call on FriendCaller.
To use the Test Call function:
Login with your FriendCaller user ID. On the green Call-bar click on the symbol
to start the test call. Follow the instructions of the test call. If you can hear your own voice, your audio and sound preferences are correctly set.
- Where can I find the Audio settings?
- How do I change the playback options?
- How do I change the recording options?
- How do I check the audio settings?
Where can I find the Audio settings?
Click on the Start button and select Control Panel in the Start menu
The window Control Panel will appear.
In the window Control Panel, look for the section Hardware and Sound and click on it.
The window Sound, Speech, and Audio Devices will appear.
Look for the item Sounds and Audio Devices and click on it.
How do I change the playback options?
Open the window Sounds and Audio Devices and select the Audio tab.
Select the used device from the drop down menu in the Sound Playback section
Click on the button „Volume...“ below the drop down menu.
The window Volume Control will appear.
Open the Options Menu and click on Properties.
The window Properties will appear.
Look for the “Show the following volume controls” section to make sure that all boxes are checked.
Note: Ensure that the Microphone volume controllers for playback are muted. All other volume controllers should be activated.
Click on the button „OK“
Open the Options menu and click on Exit
How do I change the recording options?
Select the used device from the drop down menu in the Sound Recording section.
Click on the button „Volume“ below the drop down menu.
The window Recording Control will appear.
The window Recording Control will appear.
Open the Options Menu and click on Properties.
The window Properties will appear.
Look for the Show the following volume controls section make sure that all boxes are checked.
Note: Ensure that the Microphone volume controllers for playback are checked.
Click on the button „OK“
Open the Options menu and click on Advanced Controls.
Click on the button „Advanced“ under the Microphone volume controller.
The window Advanced Controls for Microphone will appear.
Make sure that the Microphone Boost option is checked in the section Other Controls.
Click on the button „Close“
Open the Options menu and click on Exit
How do I check the Sound preferences?
To check your Sound preferences, please make a test call on FriendCaller.
To use the Test Call function:
Login with your FriendCaller user ID. On the green Call-bar click on the symbol
to start the test call. Follow the instructions of the test call. If you can hear your own voice, your audio and sound preferences are correctly set.